At Kim Flower, we are committed to providing high-quality flowers and excellent customer service. Please read our store policies to ensure a smooth shopping experience.
1. Order & Payment
- Orders can be placed online through our website or via phone.
- We accept major credit/debit cards, PayPal, and other secure payment methods.
- Full payment is required at the time of purchase to process the order.
2. Delivery Policy
- We offer same-day delivery for orders placed before 12 PM.
- Standard delivery time is between 9 AM – 6 PM.
- Delivery is available within the USA, with shipping fees based on the location.
- If the recipient is unavailable, we will attempt re-delivery or leave the flowers in a safe place.
3. Refund & Replacement Policy
- If you receive damaged or incorrect flowers, please contact us within 24 hours for a replacement.
- Refunds or replacements are available for orders that do not meet our quality standards.
- Cancellations must be made at least 24 hours before the delivery date for a full refund.
4. Freshness Guarantee
- We guarantee fresh, high-quality flowers. If you are not satisfied, please reach out to us.
- Some flowers may be substituted based on seasonal availability, but we ensure the same value and aesthetic.
5. Customer Support
- For any inquiries, please contact us at:
📞 Phone: +1 (123) 456-7890
📧 Email: support@kimflower.com
📍 Address: 123 Bloom Street, Los Angeles, CA 90001, USA